Service Agreements
Operations Security On-call Service Monitoring Linux Windows
For some of our clients, it is important to be able to get quick assistance in case of technical issues or user-related questions.
Since 2008, we have therefore entered into service agreements with those of our clients who have these needs.
Currently, we have Atlassian service agreements with clients in finance, tech, education, energy, utilities, and more. Most of these agreements involve both technical monitoring of the operational environment and an on-call service, where our Atlassian consultants are automatically notified and take action if our monitoring systems detect an error condition in the environment.